Job Description

Who We Are:
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ locations across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:
As the Revenue Cycle Vendor Manager, you will be at the forefront of managing and optimizing the performance of external vendors critical to our revenue cycle operations. This role is pivotal in overseeing partnerships with vendors involved in bad debt collections, billing processes, follow-up, statement processing, and software solutions. Reporting to the Vice President of Revenue Cycle, you will lead vendor lifecycle processes from onboarding through contract renewal or termination, ensuring strategic alignment and top-notch performance.

What You'll Do:
Your responsibilities will include maintaining a comprehensive and real-time database of vendor activities, serving as the essential point of contact for contract management, onboarding, invoice reconciliation, and performance monitoring. You will facilitate regular communication between internal Revenue Cycle leaders and vendor partners, spearheading performance review meetings to hold vendors accountable to our service expectations.

You will carefully evaluate vendor invoices for accuracy, monitor their adherence to key financial and operational metrics, and resolve any disputes promptly and professionally. This position requires collaboration across departments, including IT, compliance, and finance, to address technical integration challenges and ensure vendor services align with our strategic goals.

Additionally, you will play a crucial role in developing policies and procedures related to vendor relationships, while also driving continuous improvement initiatives by identifying inefficiencies, risks, or gaps in vendor-supported processes. You will handle patient, staff, or system complaints related to vendor performance, ensuring that resolutions meet our high quality standards and enhance patient experience.

Who You Are / Requirements:

• Bachelor's degree in business or a healthcare-related field

• Minimum of five years of experience in healthcare billing, customer service, or a related field

• Strong understanding of medical billing, HIPAA regulations, CPT and ICD-10 coding

• Proficient in EPIC and Microsoft Office, particularly Excel

• Excellent analytical, communication, and problem-solving skills

• Able to manage multiple priorities in a fast-paced environment

Why You'll Love Us:
Health, dental, prescription, and vision coverage for full-time & part-time employees.
Short-term, long-term disability, life & pet insurance.
Tuition reimbursement & Nursing Student Loan Paydown Program.
403(b) Retirement savings plans.
Continuous earned time accrual.
& So much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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