Job Description
Join AAA Northway, where we provide unparalleled travel experiences to our clients. As a Travel Agent, you will become a pivotal member of our team dedicated to crafting memorable journeys for our valued clients. Our commitment to delivering exceptional service and creating personalized travel itineraries sets us apart as a leader in the industry.
Working in our local office, you will have the opportunity to engage directly with clients, offering them expert advice and custom solutions to meet their travel desires. If you have a love for travel, an eye for detail, and a passion for connecting with people, AAA Northway is the perfect place for you to thrive. We invite you to bring your enthusiasm and creativity to our team, helping clients turn their travel dreams into reality.
BenefitsHourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Disability Insurance
Life Insurance
Vision Insurance
Dental Insurance
Parental Leave
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Retirement Plan
Employee Events
AAA Membership
Discounted Car Care
Discounted Vacation Travel
ResponsibilitiesClient Consultation: Help clients identify their travel needs and provide information on travel destinations, accommodation, and itineraries.
Booking and Reservations: Secure travel reservations for transportation, accommodations, tours, and other travel-related services.
Travel Documentation: Assist clients with travel documents needed for their journey including visas and travel insurance.
Customer Service: Provide exceptional customer service before, during, and after travel to ensure client satisfaction.
Trend Awareness: Stay informed about the latest travel and tourism trends and client preferences to offer the best advice.
Problem Solving: Handle changes, delays, or any issues that arise during travel plans promptly and effectively.
RequirementsEducation: High school diploma or equivalent required; a degree in travel, tourism, or a related field is preferred.
Experience: Prior experience in travel planning or sales is preferred.
Customer Service Skills: Proven track record of delivering excellent customer service and building client relationships.
Communication: Strong verbal and written communication skills are essential.
Problem-Solving: Ability to solve problems creatively and efficiently.
Tech Proficiency: Comfort with using travel booking software, CRM systems, and common office applications.
Time Management: Exceptional organizational skills and ability to manage multiple client itineraries and tasks efficiently.
Attention to Detail: A keen eye for detail when planning travel itineraries to ensure accuracy and customer satisfaction.
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