ServiceNow Developer/Administrator (Chicago) Job at Request Technology, LLC, Chicago, IL

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  • Request Technology, LLC
  • Chicago, IL

Job Description

***Hybrid, 2 days onsite, 3 days remote***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a ServiceNow Developer/Administrator. This role is focused on ServiceNow 80% development and 20% administration.

Responsibilities

  • Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
  • Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience.
  • Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors.
  • Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.
  • Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades.
  • Collaborate with CTS teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions.
  • Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
  • Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements.

Qualifications:

  • Minimum of 3 years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise.
  • ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules.
  • Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations.
  • Familiarity with ITIL processes and best practices; ITIL v4 certification is a plus.
  • Strategic Portfolio Management (SPM): Supporting demand, project, and portfolio management initiatives.
  • CMDB Implementation & Governance: Ensuring accurate configuration data and relationships for improved service visibility.
  • Contract Management Pro / Source-to-Pay: Streamlining vendor and procurement workflows.
  • HR Service Delivery (HRSD): Enhancing employee experience through automated HR processes.
  • Workplace Service Delivery (WSD): Improving workplace operations and facilities management.

Job Tags

Permanent employment, Full time, Contract work, Part time, Remote work,

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