Service Desk Analyst Job at Anchor Point Technology Resources, Indianapolis, IN

OXBXOGo4OVBkZUVHZlQ0VVZ1VnBLUW1mRWc9PQ==
  • Anchor Point Technology Resources
  • Indianapolis, IN

Job Description

Job Responsibilities:

  • Provide a fantastic customer service experience for every client who calls the Service Center for assistance
  • Refresh Experience
  • Codeswitch customer/user jargon and industry terms understood by application analysts
  • Respond to requests and effectively coordinate the execution of the Incident/Change/Problem processes
  • Capture and document all details of an issue in the Service Management Portal
  • Maintain technical expertise in the following areas:
  • Microsoft Operating System technical navigation and support
  • Microsoft Productivity Software (Office 365, Teams) technical navigation and support
  • Network device troubleshooting (modem/router/laptop wireless NIC)
  • Electronic Medical Record (EMR) technical navigation and support
  • Other workplace services technologies as directed
  • Interface with the other team members to provide additional information to assist in the resolution of cases as fast as possible
  • Assist in scheduled environmental integrity checks within our Data Center, responding to alerts, and providing low-impact onsite assistance if directed.

Background:

  • 2-5 years of Face-to-face Customer Service experience, including retail
  • Excellent verbal and written communication skills
  • Experience in HR CSR role helpful but not required
  • Familiarity with a wide variety of technologies
  • Web-based applications and deployments (Citrix, PeopleSoft, Sharepoint)
  • Electronic Medical Record documentation and ordering support (Epic)
  • Workstation break/fix (PC and peripherals, mobile phone, patient vitals monitoring, printer)

Education Requirements:

  • Bachelor’s degree in communications, public relations, or technology, or equivalent experience in a Customer Service environment
  • Technical certifications are preferred but not required
  • 40+ WPM

Job Tags

Work at office,

Similar Jobs

BD Holt Company

Parts Counter Sales Representative Job at BD Holt Company

Job Description Job Description HOLT CAT, the largest Caterpillar heavy equipment dealership in the United States, is hiring a full-time Parts Counter Sales Representative at our Anna, Texas location, located at 451 E. Outer Loop Road, Anna, TX 75409. This position...

Shannon Health

Orthopedic Physical Therapist - Pelvic Health Job at Shannon Health

Job Description Job Summary The Physical Therapist organizes and conducts medically prescribed Physical Therapy to relieve pain, restore function, evaluate and prevent disability following disease, injury, or loss of a body part; helps the patient reach maximum performance...

University Hospitals

Registered Nurse (RN) Wound Care Job at University Hospitals

 ...care to patients/families using the nursing process in order to assist them to attain, maintain, regain, and sustain optimal health...  ...required. Wound care experience strongly preferred. This is a part time, day shift position -16 hours per week. Licenses and Certifications... 

Osmo

Recruiter Job at Osmo

 ...sex, sexual orientation, religion, age, marital status, disability, or any other characteristic protected by law. Recruitment & Staffing Agencies: Osmo does not accept unsolicited resumes from any source other than candidates. Any resume submitted by an agency... 

Confidential

Chief Marketing Officer (CMO) Job at Confidential

 ...Chief Marketing Officer (CMO) About the Company Top ranked law firm Industry Law Practice Type Privately Held About the Role The Chief Marketing Officer (CMO) will be responsible for developing innovative marketing strategies, implementing a cohesive...