Job Description

Referral Relationship Manager

Gulf Coast Veterinary Specialists (GCVS) has been committed to delivering exceptional emergency and specialty veterinary care, ensuring pets receive the advanced medical attention they deserve for many years. Recognizing the need for high-quality veterinary services in underserved communities, GCVS is expanding its reach with a secondary satellite location in Webster, TX. This new facility will bring the same expertise, state-of-the-art technology, and compassionate care to a broader area, making critical and specialized treatments more accessible to pet owners. With this expansion, GCVS continues its mission of enhancing the well-being of animals and supporting the communities that love them.

We are seeking a Referral Relationship Manager to build and strengthen relationships with referring veterinarians in the Houston area.

General Overview:

The Referral Relationship Manager (RRM) serves as a liaison between Gulf Coast Veterinary Specialists NASA and referring veterinarians within the Houston market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote GCVS' services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the GCVS referral process to resolve problems quickly and improve service. This position reports directly to the Referral Group Manager (functional manager) with a secondary reporting line to the local Hospital Director.

Location:

Webster, TX

Compensation:

$24-$27/hr based on experience and skills.

Anticipated Schedule:

Part Time: 24+ hours per week, 2 days per week in the field, 1 day per week at GCVS-NASA.

Essential Job Functions:

• Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies in order to successfully execute these goals and drive hospital revenue.
• Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships.
• Meets directly with referring doctors and key decision-makers to better understand the needs and referral opportunity of each referring practice.
• Plans, executes and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
• Works in partnership with hospital marketing resources to plan, develop and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors.
• Actively leverages the Customer Relationship Management (CRM) tool, Referral Marketing Dashboard and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve practice referral marketing strategy.
• Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service.
• Continually builds a competitive knowledge of emergency and specialty veterinary services, including a deep familiarity and understanding of hospital-specific differentiators.
• May perform other job duties as assigned.

Qualities of a Successful Candidate:

• Mission: You are motivated and inspired by our mission to improve the lives and well-being of pets and people in our community.
• Grit: You bring determination and a strong will to the challenges and opportunities that come with working in the veterinary field.
• High Standards: You take pride in your work and have a very high individual accountability.
• Curiosity: You are energized by learning and finding creative solutions to new and challenging situations.
• Self-Starter: You are highly ambitious, self-motivated, and take initiative to achieve results. You thrive in environments that allow you to work independently with minimal supervision.

Job Requirements:

• Must possess a valid Driver's license and clean driving record.
• Must have reliable personal transportation for frequent local travel to referring hospitals and the ability to accurately track weekly mileage for travel reimbursement.
• Ability to occasionally work uncommon hours to support hospital activities.
• Must live within 20 miles of Gulf Coast Veterinary Specialists NASA Parkway.

Preferred Skills and Experience:

• Associate or bachelor's degree is preferred, but not required. The equivalent combination of education, training, and experience will be considered.
• 3-5 years of professional experience in a role that demonstrates the ability to successfully manage multiple projects and priorities, effectively communicate across a diversity of roles and individuals, actively engage customers or clients, and drive organizational growth.
• Professional experience in veterinary medicine or the animal health industry is preferred.
• Enthusiasm and deep respect for the veterinary profession and the ability to convey this authentically through communications and interactions.
• Excellent communication skills and the ability to work effectively across a variety of channels including in-person, phone, email, virtual meetings, social media, etc.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Proficient technology and computer skills and the ability to read, interpret and analyze basic performance metrics and use data to drive decision-making.

Why Join Us?

• Innovative Environment: Be part of a team that embraces cutting-edge technology.
• Professional Growth: Access continuous learning opportunities and expand your skill set with ongoing training and development.
• Collaborative Team: Work alongside passionate professionals dedicated to providing the highest level of care.
• Impactful Work: Make a meaningful impact on the lives of our furry patients and their families every day.

GCVS is a leader in specialized care for companion animals, recognized for our dedication to excellence and collaboration with the veterinary community. Our mission is to provide the highest standard of care through advanced diagnostics, innovative treatments, and compassionate service. We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!

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