Job Description

Job Description

Quality Improvement Specialist

The University of Pittsburgh’s Child Welfare Resource Center is seeking a Quality Improvement Specialist to join the Statewide Quality Improvement Department.

The Quality Improvement Specialist will:

- Support statewide Continuous Quality Improvement (CQI) efforts to improve and strengthen child, family and system outcomes through a CQI framework.

- Support the coordination and implementation of Pennsylvania’s Quality Service Reviews (QSRs) and federal Child and Family Service Reviews (CFSRs).

- Develop the skill and expertise required to serve as an expert reviewer in the QSR and CFSR case review processes, as well as oversee the quality assurance process associated with those reviews.

- Work collaboratively with PA Department of Human Services and other system and community partners across the state to support Statewide CQI efforts.

- Assist in the development and delivery of CQI related training, transfer of learning, and technical assistance to system and community partners involved in continuous quality improvement activities.

- Develop and maintain protocols, policies and procedures for continuous quality improvement processes.

- Support data collection, quality assurance and the quality improvement process through tracking, analyzing and reporting data/information. 

- Function as a team member of the Statewide Quality Improvement Department for the Pennsylvania Child Welfare Resource Center.

Bachelor’s degree in social work or closely related field required. Master’s degree is preferred. Excellent writing skills required. The candidate must also possess strong interpersonal skills, customer service skills, collaboration skills, and facilitation skills. Knowledge of the PA Child Welfare Practice Standards and strong knowledge of public child welfare. Minimum of five years’ experience in child welfare and/or related human service field required. Experience working with ethnically and culturally diverse populations preferred. A commitment to achieving equity and inclusion in the child welfare system is a must.

The Child Welfare Resource Center operates in a hybrid work approach where work can be completed remotely, in the Mechanicsburg office, and in the field as necessary and appropriate. Time for this position is estimated as 80% remote work, 10% in the Mechanicsburg office, and 10% in the field.  A valid driver’s license is required. Typical travel will include moderate travel statewide throughout the Commonwealth. PA Child Abuse History Clearance, PA State Police Criminal Record Check, and FBI Criminal Record Check will be required as a condition of employment.

Candidates who desire consideration for this position MUST apply online. Candidates are encouraged to also attach a cover letter, resume, and/or writing sample. Writing sample can be a full document or excerpt of a document, must be relevant to the position, should not exceed 5 years, and should be limited to no more than five pages.

Please review the Posting Deadline at and for more information about the Resource Center, visit us at

The University offers a robust retirement savings plan option, including:

• 100% University match on employee contribution of 3-8% of base pay
• 150% University match on employee contribution of 3-8% of base pay after vesting.
• Enhanced University match for those nearing retirement
• 11 Paid Holidays
• Paid Vacation, Sick, and Personal Days
• Additional Paid Time Off (Winter Recess) during the period between Christmas and the New Year
• Paid Parental Leave
• Above-average Employer Contribution toward Medical, Prescription Drug, Dental, Vision, Life, STD, and LTD insurance plans
• Flexible Work Schedules
• Staff, Spouses, Domestic Partners, and Dependents Education Benefits

Focuses on continuous quality improvement initiatives to enhance departmental functions and evaluates departmental practices to look for improvement opportunities. Manages and analyzes quality improvement efforts, develops protocols and policies, and oversees development of statewide implementation plans. Contributes to research that promotes child welfare. Assists in training and technical assistance procedures.

Essential Functions Must be able to operate computers and other office equipment; communicate effectively with management contacts as well as internal and external contacts; perform under pressure of numerous deadlines; perform multiple job tasks and projects. A valid driver’s license or the ability to travel to perform the essential functions is required.

Physical Effort Typical field travel required will be statewide throughout the Commonwealth on a moderate basis and set up and prepare audiovisual equipment for meetings and presentations.

Assignment Category: Full-time regular

Job Classification: Staff.Child Welfare Quality Improvement Specialist

Job Family: Child Development

Job Sub Family: Child Welfare

Campus: Mechanicsburg

Minimum Education Level Required: Bachelor's Degree

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Work Arrangement: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Not Applicable

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