Join to apply for the Mid Jira Administrator role at Tel.Net s.r.l. This range is provided by Tel.Net s.r.l.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $89,800.00/yr - $94,800.00/yr As a Jira Administrator with GovSG, you will configure, maintain, and support Atlassian tools to help teams work more effectively. You’ll collaborate with stakeholders to understand requirements, implement configurations, and ensure reliable day‑to‑day operation of Jira and Confluence. You’ll also support automation, reporting, and user management to improve efficiency and adoption across the organization. This position is preferred to be on‑site in Charleston, SC but Remote is accepted. Position Duties Support Jira project setup and configuration for new and existing teams. Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects. Assist with performance troubleshooting and coordinate with vendors as needed. Recommend and implement straightforward automations to improve efficiency. Research and install plugins under the direction of senior team members. Assist with project migrations within a Jira instance. Support data migration activities between environments under the guidance of senior admins. Follow defined data transformation processes and quality checks. Participate in testing and validation of migrated data. Manage user accounts, groups, and permissions according to established security guidelines. Conduct basic training sessions and maintain user documentation. Respond to Jira/Confluence support requests, escalating complex issues when necessary. Communicate system updates or changes to users. Follow established backup and recovery processes for Jira/Confluence. Assist with documentation of procedures and escalation of issues. Document configurations and changes. Contribute to knowledge base articles and FAQs. Share best practices with peers and end users. Stay current on Jira features and updates. Suggest improvements to workflows or configurations. Collect user feedback to recommend enhancements to senior team members. Assist with tool‑related project tasks such as backlog setup, reporting, and configuration support. Provide input on timelines and requirements but not own project schedules. Create dashboards and status reports for stakeholders when requested. Escalate blockers or risks to senior admins or project leads. Other duties as assigned. Position Required DoD Secret Clearance MUST BE A US CITIZEN to receive security clearance Experience administering Jira (Cloud or Datacenter) and Confluence. Familiarity with Agile methodologies (Scrum, Kanban). Basic knowledge of data migration techniques. Ability to configure Jira automation rules. Understanding of user/group/permission management. Experience building dashboards and reports. Strong troubleshooting and communication skills. Familiarity with JQL and scripting is a plus but not required. Team‑oriented mindset with willingness to learn and grow. Required Education HS/GED Diploma Why You’ll Want to Work at GovSG Competitive pay and benefits, including PTO and company matched 401k Development opportunities through comprehensive training suite Ability to make an impact supporting the warfighter Opportunities to engage with the community through volunteering The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. GovSG is an Equal Opportunity Employer, including Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, pregnancy, sex, sexual orientation, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know your Rights: If you would like more information, please visit GovSG participates in E-Verify. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Telecommunications #J-18808-Ljbffr Tel.Net s.r.l.
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