Job Description

Job Description

Job Description

COMPANY OVERVIEW

Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced-based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well-being: the mind, body, and spirit.

Our multidisciplinary care team and board-certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well-being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan.

Position Summary

The Medical Assistant / Phlebotomist supports the seamless delivery of patient care by overseeing scheduling, appointment preparation, insurance coordination, phlebotomy logistics, EMR documentation, and patient communication. This role ensures accuracy, efficiency, and compassion at every step of the patient journey, while serving as a bridge between patients, providers, labs, and administrative teams.

Key Responsibilities

Patient Care & Clinical Support

• Greet, prepare, and support patients for exams, procedures, and lab draws.
• Perform and prepare for phlebotomy procedures, specimen collection, and advanced testing panels.
• Administer injections and assist providers during examinations and minor procedures.
• Maintain safety, compliance, and confidentiality of patient data.
• Manage room setups, clinical inventory, and equipment quality logs.
• Troubleshoot and support CGM setup and other patient monitoring tools.
• Scribe for the Physician in the room with patients

Administrative & Operational Coordination

• Schedule and reschedule patient, provider, and specialty appointments across multiple calendars.
• Manage insurance, billing discrepancies, and Quest lab communications.
• Prep for Physician and Phlebotomy appointments
• Upload and organize patient documentation across multiple EMRs (Reya and Athena).
• Coordinate referrals, medical record releases, pre-op clearance labs, and faxes, ensuring documentation is shared with both members and providers.
• Occasional off-site drop-offs.

Patient Communication & Education

• Respond promptly to patients through email, CN Chat, and phone.
• Provide education on lab collections, procedures, membership journey, etc.
• Relay updates from providers, including results, prescription refills, pending labs, and follow-ups.
• Track patient memberships, start/end dates, credits, renewals, and preferences.
• Maintain communication with outside offices, labs, and vendors to resolve discrepancies and support continuity of care.

Required Skills & Qualifications

• 2–4 years of experience in healthcare operations, clinical coordination, or medical administrative support.
• Strong working knowledge of EMRs (Athena preferred), scheduling systems, and lab requisition workflows.
• Familiarity with insurance billing, lab test codes, and ICD-10 documentation.
• Exceptional organizational skills, attention to detail, and multitasking ability.
• Excellent interpersonal, written, and verbal communication skills.
• Proficiency with Microsoft Outlook, Excel, and Google Suite.
• Ability to maintain confidentiality and professionalism with sensitive patient data.

Preferred Qualifications

• Experience with concierge, functional, or integrative medicine practices.
• Familiarity with specialty labs (Genova, Dutch, Vibrant America, etc.).
• Knowledge of CGM setup and troubleshooting.
• Understanding of clinical inventory management and POC protocols.

Work Conditions

• Full-time, in-person
• Occasional after-hours responsibilities, including prescription/referral support.
• May involve use of a personal vehicle for deliveries.

OTHER DUTIES

Assimilate into The Love.Life culture through understanding, supporting, and participating in all elements of company core values and tenets. Demonstrate working knowledge of the service standards. 

Regular attendance in conformance with the standards, which may be established by Love.Life from time to time, is essential to the successful performance of this position. Attendance standard for salaried exempt team members is dedicating adequate time to fulfill the duties outlined in this job description equal to, or more than 40 hours per workweek. 

Due to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the business. 

QUALITIES

• Demonstrates flexibility and adaptability to change, is a self-starter, is a critical thinker.
• Has outstanding interpersonal and communication skills (will be required to succeed).
• Models a servant leadership style of working with others.
• Is able to balance that with the need for action and decision-making when necessary.
• Is passionate about the higher purpose and committed to the core values.
• Desires to contribute positively to the LL Culture.
• Able to balance candor with honor and respect.

Why You’ll Love Working Here
Join a fun and exciting team where wellness is at the heart of everything we do! We’re passionate about creating a positive workplace and supporting our employees’ well-being inside and outside of work.

Full-Time Employee Benefits:

• Medical, Dental & Vision Insurance

• 401(k) Retirement Plan

• Complimentary Fitness & Recovery Membership

• Employee Discounts on Additional Services

• A supportive, wellness-focused culture

If you’re looking for a workplace that values health, happiness, and teamwork — this is the place for you!

PHYSICAL REQUIREMENTS

Activity

Frequency

Sitting

Standing

Walking

Climbing Stairs

Crouching/Bending/Stooping

Reaching

Lifting/Carrying

Grasping

Pushing/Pulling

Near Vision

Far vision

Hearing

Talking

Smelling

Tasting

Travel

Frequent

Occasional

Occasional

Occasional

Occasional

Frequent

Occasional

Frequent

Occasional

Frequent

Frequent

Frequent

Constant

NA

NA

Occasional

Job Tags

Similar Jobs