Job Description
IT Service Manager
Location: Florence, SC (On-site)
Company: HillSouth IT Solutions
About Us:
HillSouth IT Solutions is a trusted managed services provider based in Florence, South Carolina. We specialize in delivering high-quality IT solutions and proactive support to businesses across the region. Our mission is to help clients leverage technology effectively, securely, and efficiently so they can focus on growing their business.
Position Overview:
We are seeking a skilled and motivated IT Service Manager to lead our service desk operations and ensure our clients receive timely, professional, and effective IT support. This role will manage a small team of MSP technicians, coordinate with our projects team, and act as a primary point of contact for client issue resolution.
Key Responsibilities:
Lead, mentor, and manage a small team of service desk technicians.
Prioritize, schedule, and oversee daily service tickets and client requests.
Work directly with clients to address escalated technical issues and maintain strong client relationships.
Coordinate with the projects team to ensure smooth project handoffs and resource allocation.
Ensure all client environments are accurately and thoroughly documented.
Monitor service performance metrics and implement process improvements.
Maintain a culture of accountability, responsiveness, and customer focus within the service team.
Qualifications:
Proven experience in IT service management, preferably within a managed services provider environment.
Strong leadership and team management skills.
Excellent communication and client relationship abilities.
Solid understanding of IT systems, networks, and support processes.
Ability to multitask and thrive in a fast-paced environment.
Familiarity with PSA and RMM tools (ConnectWise, Autotask, NinjaOne, etc.) is a plus.
Compensation & Benefits:
Salary: $55,000 – $70,000 (commensurate with experience)
401(k) with company matching
Paid Time Off (PTO)
Company-provided cell phone
Health insurance coverage
Opportunities for professional growth and development
...Job Description Job Description Overview Join Healthcare Services Group (HCSG) as a Dishwasher, where you will play a crucial role in maintaining the cleanliness and organization of our kitchen and dining areas in a long-term care facility. At HCSG, we are passionate...
Keller Williams is seeking a motivated, results-driven Productivity Coach to join our team.In this role, you will coach, train, and mentor real estate agents to help them reach their professional and financial goals. The Productivity Coach is a key driver in moving non-...
...operational integrity. Serves as the External Clinical Face of Health Plan to the Market - Acts as the primary clinical ambassador for Cigna Healthcare, engaging with clients of all sizes across employer groups, as well as consultants and brokers. Plays a critical role in...
Unknown at this time since this is the first attempt to find someone to help
...Description General Shale Brick, Inc., the nations leading brick and masonry materials manufacturer, is seeking a Manufacturing Supervisor for our manufacturing facility in Augusta, GA. Successful candidates will be equipped to manage departmental operations within a...