Job Description

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property's Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the 'Rock' in 'Hard Rock', guests are invited to experience the legends of music by exploring Hard Rock's expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The IT Manager oversees all aspects of the facility's computer and telephone systems, including the respective networks, hardware, and software, while managing IT personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with the hiring, training, development and supervision of IT department staff
• Plans and organizes workloads and staff assignments as well as trains, motivates and evaluates assigned staff
• Establishes department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas
• Manages all computer and telephone systems to ensure their successful performance and maintenance in support of the facility's operations
• Performs routine inspections, maintenance, and troubleshooting on all supported equipment at the facility to identify potential problems and coordinate necessary repairs
• Works with other department leaders and their teams to meet their technological needs as well as ensure adherence to company policies and compliance with regulations
• Assumes responsibility for the maintenance of data-related security controls to ensure authorized access to the facility's technological systems
• Maintains inventory on all IT-related equipment, such as computer tapes, disks, and other storage media, and recommends purchase decisions to other department leaders
• Prepares system reports and maintains department documentation of systems and procedures to maintain the integrity of the facility's operational computer and telephone systems
• Performs other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent organizational and leadership skills with the demonstrated ability to manage a team
• Excellent verbal/written communication as well as interpersonal skills
• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
• Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
• Strong analytical and problem-solving skills
• Demonstrated working knowledge of software and web applications as well as system hardware

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Software Development, or related field
• Two to four years of work experience in information technology or related field
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Job Tags

Work experience placement, Night shift,

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