Job Description

Salary: $45,000 - 50,000 per year Requirements:

• A minimum of 1 year of experience in IT support, ideally in a Managed Service Provider (MSP) environment or a related role.
• Familiarity with Microsoft Exchange Online, Active Directory, and network configurations.
• Proficiency in diagnosing and resolving hardware, software, and connectivity issues.
• Strong troubleshooting, communication, and customer service capabilities.
• CompTIA A+ certification is preferred.
• Reliable transportation is necessary for on-site work.

Responsibilities:

• Deliver responsive IT support for client systems and applications.
• Troubleshoot hardware, software, and network connectivity problems.
• Implement secure remote access solutions for clients.
• Monitor and respond to alerts using remote management tools.
• Maintain precise and detailed documentation in ConnectWise.
• Ensure timely and professional communication with clients.
• Escalate complex technical matters to the engineering team.
• Accurately log work activities and expenses.
• Engage in continuous training to enhance technical skills.
• Collaborate on team projects and foster a positive work atmosphere.

Technologies:

• Active Directory
• Hardware
• Support
• Network
• Security
• Microsoft 365
• Office 365
• Windows

More:

At Pegasys Technologies, located in Mount Vernon, WA, we are seeking an IT Help Desk Technician to join our award-winning team focused on providing outstanding IT solutions. In this position, you will engage in both hands-on and remote support for client systems, troubleshoot a variety of issues, and assist with network and security configurations. We are looking for a proactive problem-solver who is committed to customer satisfaction, thrives in a collaborative setting, and is eager to develop their technical skills.

We offer a full-time, on-site position with a salary ranging from $45,000 to $50,000 annually. Our benefits include medical, dental, and vision insurance, a 401(k) plan with company matching, paid time off, holidays, and ongoing training opportunities. At Pegasys, we believe in the power of technology to enhance business productivity and security, and we invite you to be part of a team that values innovation, collaboration, and the success of our clients.

Remember, Pegasys Technologies is an Equal Opportunity Employer, and we make hiring decisions based on merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

last updated 49 week of 2025

Job Tags

Full time, Work at office, Remote work,

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