Job Description

Front Desk Agent-Full Time (English & Japanese Speaking), $34.04/Hour at Aulani, A Disney Resort & Spa summary:

The Front Desk Agent at Aulani, A Disney Resort and Spa, is responsible for greeting guests, managing check-ins and check-outs, and providing information about resort services and local activities to enhance the guest experience. This role requires strong computer skills, cash handling experience, bilingual proficiency in English and Japanese, and the ability to remain calm and professional in a fast-paced, high-volume environment. The position also demands full availability including nights, weekends, and holidays, contributing to maintaining excellent guest services and resort reputation.

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities :

• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
• Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
• Strong computer skills and knowledge is required
• Must feel comfortable handling large amounts of money and possesses a high-level of integrity
• Ability to reflect a professional image while maintaining guest privacy
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
• Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
• Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

Basic Qualifications :

• Previous cash handling experience
• Previous computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment
• Ability to multi task
• Ability to confidently utilize service recovery methods
• Enthusiastic about interacting and helping guests
• Receptive to special requests
• Willing to follow instructions and take direction
• You must be at least 18 years of age to be considered for this role
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Preferred Qualifications:

• Proficient in English and Japanese Language
• Knowledge of Hawaiian language preferred
• Previous work experience in a Hotel/Front Desk environment
• Previous experience in a high volume, fast paced office type environment
• Previous Leadership experience
• Previous experience working in a Hawaiian tourism or hospitality role

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION
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Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: benefits.

Keywords:

front desk agent, guest services, hotel check-in, check-out, cash handling, bilingual English Japanese, customer service, resort hospitality, Aulani Disney resort, hospitality management

Job Tags

Hourly pay, Full time, Work experience placement, Work at office, Local area, Shift work, Night shift, Early shift,

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