Desktop Support Technician Job at Stellar Consulting Solutions, LLC, Albuquerque, NM

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  • Stellar Consulting Solutions, LLC
  • Albuquerque, NM

Job Description

Job Description

Role: Desktop Support Technician

Location: 4400 Masthead Street NE, Suite 300 Albuquerque, NM

duration: 12+Months

client: Retail

Responsibilities:

  • Provide high-quality IT support to internal employees, including handling incidents and requests (IMAC).
  • Set up and configure new machines for employees and deploy hardware as needed.
  • Replace outdated workstations and manage hardware deliveries in coordination with the Build Center.
  • Install, configure, and repair hardware and software.
  • Keep detailed records of support tickets and ensure timely updates to users.
  • Write and update knowledge base documentation.
  • Maintain strong communication with employees and support teams to ensure a smooth support experience.
  • Build effective relationships with other teams, departments, and external vendors.
  • Focus on helping people, not just fixing technology.

Requirements:

  • 5+ years of experience in 2nd-level IT support in a corporate environment.
  • Strong customer service mindset with a focus on customer success.
  • Solid understanding of service desk operations and support tools.
  • Able to work under pressure, solve problems quickly, and handle changing priorities.
  • Excellent communication skills – both technical and non-technical.
  • Strong troubleshooting and analytical skills.
  • A proactive, team-oriented attitude.

Technical Skills:

  • Proficiency in Windows 10, macOS, iOS, Microsoft 365, and mobile device management (MDM).
  • Experience with tools like ServiceNow, SCCM, JamF, Zoom, MS Teams, Slack, and remote support tools (e.g., Nexthink).
  • Familiarity with automation and scripting is a plus.

kindly share resume at gaurav@stellarconsulting.com or call me at 678-935-7045!

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