Service Desk Agent (Tier 2 – 3rd Shift)
Location: Los Angeles, CA (Remote – Must be with 100 miles of LA)
Shift: 3rd Shift (11:00 PM – 7:30 AM)
Contract to Hire Opportunity
Pay: $25-$27/ HR
*Please do not apply if you are 100 miles outside of LA area.
Training will occur on day shift (Monday – Friday, 8:00 AM – 4:30 PM) for the first few weeks
Position Summary
Our client, a leading private university in Los Angeles, CA, is seek a Service Desk Agent to join their team and provide Tier 2 technical support for end users across their hospital and clinic locations. This role is responsible for handling inbound tickets and calls, resolving escalations, and triaging complex issues to higher-level engineers. The Service Desk Agent supports workstations, servers, virtualization, printers, networks, vendor-specific hardware/software, and clinical application software suites.
This position requires strong technical troubleshooting abilities, excellent communication, and customer service skills. The Service Desk Agent ensures issues are resolved in a timely manner while following IT processes, escalation procedures, and service level agreements (SLAs).
Key Responsibilities
Minimum Qualifications
Education: High School Diploma required; Associate’s Degree in IT or related field preferred.
Experience:
Technical Skills:
Please submit your resume in Word or PDF format to be considered.
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