Customer Success Operations Manager job at Freddie Mac San Francisco, CA, US

Job Description

Employer Industry: SaaS Security Why consider this job opportunity:

Salary up to $150,000
Opportunity for career advancement and growth within the organization
Flexible hybrid work model with remote work options
Comprehensive benefits package including generous paid time off, health insurance, and 401(k) options
Involvement in innovative projects that enhance customer success and operational efficiency
A culture that values diversity, collaboration, and employee recognition

What to Expect (Job Responsibilities):

Design and implement foundational systems for scalable Customer Success operations
Build and maintain a centralized customer health dashboard and operationalize health scoring
Own the integration of data across customer success, product, and support systems
Develop AI-enabled workflows to automate manual tasks and improve decision-making
Collaborate with cross-functional teams to streamline customer success processes

What is Required (Qualifications):

Minimum 5 years of experience in Customer Success Operations, RevOps, or systems-focused roles at a SaaS company
Admin-level expertise in Gainsight and Zendesk, including configuration of scorecards and dashboards
Proven experience integrating data across various systems to drive real-time insights
Proficiency with LLM platforms and AI-enabled workflow tools
Strong knowledge of APIs, JSON, and cross-platform integration design and troubleshooting

How to Stand Out (Preferred Qualifications):

Familiarity with Salesforce object model and reporting
Experience with BI tools such as Qlik, Sigma, or Snowflake
Background in enterprise SaaS environments, particularly in cybersecurity
Experience managing internal assistants or workflow bots using AI or scripting tools

#SaaSSecurity #CustomerSuccess #AIWorkflow #HybridWork #DiversityAndInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr Freddie Mac

Job Tags

Immediate start, Flexible hours,

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