Community Health Advocates (CHAs) work one-on-one with high-risk patients to get to know them as people and help them do the things that they think will improve their health such as offering a listening ear, connecting them to resources like food delivery, navigating the health system, or working out with them at the YMCA. This is an autonomous position which requires a consistent drive for excellence, ability to make appropriate and timely decisions, listen with empathy, and use effective problem-solving skills. CHAs are responsible for thorough and accurate documentation and working collaboratively within a multidisciplinary care team. Core Responsibilities include managing a caseload of patients and achieving established benchmarks for patient care, meeting patients in their homes, hospitals or primary care clinics, conducting needs assessments, using motivational interviewing to help patients create person-centered action plans, providing emotional support and referrals, making weekly contact with patients, coordinating with clinical care teams, co-facilitating support groups, creating a directory of community resources, attending interdisciplinary meetings, navigating health plan benefits, accompanying patients to visits, establishing relationships with healthcare providers, patient advocacy, thorough documentation, managing referrals, and building relationships with community organizations. Requirements include a High School Diploma, knowledge of local community resources, comfort with home visits, prior outreach experience is a plus, good judgment, time management, communication skills, active listening, proficiency in MS Word and data entry, and US work authorization. The role embodies Oak Street Health's values of positive energy, good intentions, patient experience, clinical excellence, ownership, and determination. Oak Street Health is focused on personalized primary care for older adults on Medicare, with over 200 locations and a mission to improve health outcomes. Benefits include paid vacation, sick time, 401K match, health insurance, vision, dental, leadership development, and flexible work environments.
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