Job Description

Job Description

Job Description

Reports to: Associate Director, Clinical Informatics

Hybrid: 4 days in office | 1 day remote from the North Tampa Office

We are seeking a dynamic Clinical Informatics Supervisor to lead our Clinical Informatics support team. This role ensures our clinical systems, including Athena, iScribe, Incisions, Efferent, and Relatient , run smoothly and support optimal patient care. You’ll supervise a team of informatics technicians, manage escalated issues, drive training initiatives, and help optimize workflows across our organization.

As the bridge between frontline support and Informatics leadership, you will play a key role in enhancing system performance, improving operational efficiency, and supporting clinical staff in delivering exceptional care.

Qualification:

• 2+ years of supervisory experience in a technical or clinical support setting.
• 2+ years experience resolving complex or escalated system issues.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication, leadership, and client-facing skills.
• Experience analyzing metrics and performance reports to improve team outcomes.
• Proficiency with Microsoft Office and ticketing systems (ServiceNow or similar).
• Positive attitude, professionalism, and a commitment to team collaboration and patient care.

Key Responsibilities:

• Lead and supervise the daily operations of Clinical Informatics Technicians.
• Serve as the primary escalation point for complex system issues.
• Oversee onboarding and training for new providers and staff on clinical systems and workflows.
• Monitor team performance using metrics and reports; implement process improvements to enhance efficiency.
• Maintain and update the Clinical Informatics Knowledge Base and SOPs.
• Conduct quality assurance reviews of provider build requests and system enhancements.
• Collaborate with IT, clinical leaders, and operational teams to optimize workflows and support system upgrades.
• Provide hands-on support during go-lives, upgrades, or urgent technical issues.
• Mentor, develop, and support the professional growth of your team.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

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