Job Description

Butler

The Butler plays a key role in delivering a seamless, refined, and highly personalized guest experience, with a special focus on VIPs, suite guests, long-stay travelers, and guests celebrating special occasions. This role supports Forbes Travel Guide standards through anticipatory service, professional discretion, and exceptional attention to detail. The Butler acts as a liaison between the guest and all hotel departments to ensure every aspect of the stay exceeds expectations.

Essential Duties And Responsibilities:

• Serve as the primary point of contact for assigned guests from pre-arrival through departure, ensuring personalized and anticipatory service throughout the stay.
• Coordinate pre-arrival preferences and special requests in collaboration with reservations, guest relations, and other departments.
• Coordinate personalized guest amenities, including welcome notes, in-room gifts, floral arrangements, specialty food and beverage items, and celebration touches, ensuring accurate and timely delivery.
• Escort guests to their rooms upon arrival and provide a warm and detailed room orientation.
• Assist guests with unpacking and packing services upon request.
• Anticipate guest needs by observing preferences, proactively offering solutions, and ensuring thoughtful gestures throughout the stay.
• Coordinate closely with housekeeping, in-room dining, engineering, bell staff, and other departments to ensure flawless execution of guest services.
• Assist with or manage personal guest requests such as laundry, pressing, shoe care, transportation, or dining/spa arrangements.
• Ensure all guest preferences and service interactions are properly documented and communicated for future stays.
• Provide support to the Guest Relations Manager in guest recognition, VIP tracking, amenity planning, and complaint resolution.
• Maintain cleanliness and readiness of any designated butler pantries or storage areas.
• Always uphold a polished appearance and professional demeanor, adhering to Forbes service standards and hotel grooming guidelines.
• Maintain full confidentiality and discretion regarding all guest matters.

Qualifications:

• Minimum 12 years of luxury hospitality experience, preferably in front office, guest relations, or butler services.
• Strong working knowledge of Forbes Travel Guide service standards preferred.
• Excellent interpersonal, communication, and organizational skills.
• High level of discretion, professionalism, and emotional intelligence.
• Ability to multitask in a fast-paced environment while maintaining a calm and gracious demeanor.
• Proficient in using hotel property management systems (e.g., Opera, HotSOS, ALICE) and Microsoft Office.
• Fluent in English; additional languages a plus.

Education And Certifications:

• High School Diploma or equivalent required.
• Degree in Hospitality Management or related field preferred.
• Formal butler, etiquette, or Forbes service training is a strong advantage.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift, push, or pull up to 25 pounds.
• Frequent bending, kneeling, reaching, and lifting of guest belongings or amenities.

Intent And Function Of Job Descriptions:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an "at-will" employer.

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