Job Description

Job Description

Job Description

Topwings Inc. is looking for an Assistant General Manager & Shift Leaders who are humble, hungry, and smart to manage our restaurants! 

The Assistant General Manager(AGM) and the Shift Leader are passionate about restaurant operations, guest experience, and team development, and provide strategic direction for the team. The AGM and shift leaders must convey the company culture to their staff and be a creative player who likes to work hard, have fun, and show sincere dedication to the multiple concepts.

Principal Duties and Responsibilities:

• Leadership : Mentors all positions within their operational area to ensure a high level of engagement and success. Maintains availability for the development of all operational personnel.
• Maintain Culture : Support, reinforce, and align decisions with Wingstop's Culture.
• Operational Excellence : Ensures restaurants are delivering the Done Right, On Time Promise, and an exceptional Guest Experience.
• Training and Development : Trains and develops employees; manages career expectations for the management team: clearly conveys standards.
• Manage Strategic Initiatives : Understands, defines, and delivers the purpose, requirements, and desired results of all Company programs. Leads their respective operational area in the execution of these programs. Directly accountable to, develops strategies and directs support of Restaurant Marketing, Area Training/Talent, and Recruiting Functions.
• Leverage Support : Utilize FBO, Operations (QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices. Lead support personnel in the planning, development, and implementation of operational improvement practices.
• Develops and Manages Business Planning Processes : Works with team to develop, implement, and manage a business plan for Restaurants; analyzes external and internal environments to detect where improvements may be made and how those changes should be implemented.
• Financial Accountability : Maintains full responsibility for financial performance directly impacting area restaurant operations. Oversees the financial performance of their team of MPs and GMs; performs financial analysis of individual restaurants and the district; makes recommendations for improvements. Accountable to all aspects of the restaurant's EBITDAR-budget planning, management, and performance.
• Financial Analysis : Analyzes business trends and financial data to assess and improve area performance, both operationally and financially.

Qualifications:

• High School Diploma or GED Required: Some college preferred
• For external hires, a minimum of 18 months of multi-unit management with a proven record of success is required, preferably in the fast food or casual dining industry. Employment history will be verified.
• For internal promotion, a minimum of 12 months (18 months preferred). Must be in good company standing and with a proven record of increased performance in the areas of positive sales increases, cost reductions/savings (Inventory and labor), and employee retention/training, along with meeting or exceeding other established/defined company metrics and multiple location experience
• Knowledge of the QSR/Fast Casual Industry as well as the necessary business acumen for running a complete business unit [Risk, Talent, Facilities, etc]
• Knowledge and skills in analyzing profit and loss statements and the overall financial performance of the store.
• Knowledge and skills in staffing with a proven record of results.
• Knowledge of labor laws.
• Knowledge in Food Safety, Local and State Health Requirements, Inspections and Quality, Service and Cleanliness audits
• Local store marketing experience preferred
• May be required to lift, carry, push, or pull heavy objects up to fifty pounds; kneel, bend, or stoop, ascend or descend stairs; reach and grasp objects

A Food Manager Certificate and TABC is required.
Must Have Transportation as you will report and support multiple restaurant locations for inspections or facilitate meetings.

Job Tags

Casual work, Local area, Shift work,

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